SHIPPING & RETURNS
SHIPPING & DELIVERY
No shipping costs will apply when you choose the option for "pick-up" at our East Rand address or the Vaal Triangle address.
Door 2 Door shipping to any address in Gauteng will have a flat rate of R80.00
Door 2 Door shipping to any other address in South Africa will have a flat rate of R160.00
Postnet 2 Postnet option is also available to any Postnet in South Africa for R100.00
FREE SHIPPING APPLY TO ORDERS OVER R1000.00
(Choose your shipping option in your cart by changing the province)
RETURN & EXCHANGE POLICY
In the rare instance that a product arrives faulty / broken: Please kindly return the contents back in the original packaging and contact us immediately. We will sort out a replacement straight away. The product must be in original condition and in original packaging.
All items that were received must be returned in their original packaging. CBD Oils must be sealed, unopened, unused, and undamaged (if applicable).
Returning your item
If an item/s is to be returned, kindly contact our customer support by email
() or phone (0833601249). Only once arranged with a team member may an item be returned. If damaged, cannaclinic.co.za will require inspection of the original product before sending out a replacement and/or refund. You must notify us within 7 days of receiving your order that you wish to have it returned. Upon agreement, you must then return it to us within another 14 days.
Please contact support for a return address.
What to do with damaged goods
If a damaged item is received, kindly take a photo and send to a member of our support team. Please ensure the items are repacked safely and securely for the return back to our warehouse for further inspection.